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We are committed to providing efficient and reliable shipping services to our global customers. Below is our shipping policy, which includes order processing time and estimated delivery times for each country. Please note that delivery times may vary due to uncontrollable factors, but we will make every effort to ensure timely delivery.
Processing Time:
- Order Processing Time: All orders will be processed within 24-48 hours. Processing includes order confirmation, packaging, and preparation for shipment.
- Order Tracking: Once processed, you will receive a tracking number to monitor your order's status via our system or the courier company.
Shipping Time:
Here are the estimated delivery times (in business days) for different regions:
-
United States:
- Economy Shipping: 7-20 business days
-
Canada:
- Economy Shipping: 7-25 business days
-
Europe:
- UK: Economy Shipping: 6-20 business days
- Germany: Economy Shipping: 7-18 business days
- France: Economy Shipping: 7-20 business days
- Spain: Economy Shipping: 7-18 business days
-
Australia:
- Economy Shipping: 7-22 business days
-
Other Countries:
- Singapore, Malaysia: Economy Shipping: 7-14 business days
- Argentina, Brazil: Economy Shipping: 7-30 business days
- Japan, Korea: Economy Shipping: 3-15 business days
- Middle East: Economy Shipping: 12-25 business days
Notes:
- Holidays and Bad Weather: Please be aware that global holidays and severe weather conditions may cause shipping delays.
- Duties and Taxes: Customs in the destination country may impose duties and taxes on packages. Please contact your local customs for detailed information.
- Order Tracking: After we ship your order, you will receive an email with the tracking link and number so you can track your package anytime.
Shipping Costs:
- Standard Shipping Fees: Calculated based on the weight, size, and destination of the order. The exact cost will be displayed during checkout.
- Free Shipping: For certain promotional events or orders, free shipping may be offered. Please check details during checkout.
We strive to deliver your products on time. If you have any questions or need more information, please feel free to contact our customer service team. Thank you for your support and trust!
Return Policy
Thank you for shopping with us. To ensure a smooth return experience, we offer the following options:
1. Order Interception (Within 48 Hours)
- Request a return within 48 hours of placing your order.
- We will intercept the shipment before delivery.
- A 100% refund is issued immediately upon successful interception.
- Unavailable for delivered orders or requests made after 48 hours
2. Return to Warehouse
- Ship the item(s) to our warehouse at your own expense.
- After shipping, reply to this email(support@xoxoocoo.com) with the tracking number.
⚠️Do NOT use "freight collect" – such returns will be rejected
Refunds processed within 24 hours after verifying the item’s condition
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